Terms of Service
Last updated 13 November 2026.
These terms govern your use of PrivShift, a VPN service operated by JL Miratek LLC ("we").
Important: if you live in the United States, section 10 requires you to resolve disputes with us individually through binding arbitration, not in court or in a class action, unless you opt out within 30 days. Please read it.
1. The service. PrivShift provides encrypted VPN connectivity to the server locations we offer. Availability is not guaranteed and locations may change.
2. Your account. You must be 18 or older to create an account or buy a subscription, and you confirm this when you sign up. You must give a valid email address and keep your password secret. You are responsible for activity on your account.
3. Subscriptions. Paid plans renew automatically at the price and interval shown before purchase until you cancel. The Founder plan is also governed by section 11.
4. Where we sell. New subscriptions are offered only in countries where we are approved to sell. An existing subscriber may use the service while travelling where the service is available.
5. Cancellation and refunds. You can cancel online at any time; see the Refund and Cancellation Policy.
6. Acceptable use. You must follow the Acceptable Use Policy. We may suspend or end accounts that break it.
7. Privacy. Our Privacy Policy explains what we collect and what we never log.
8. Changes. We will tell you about material changes to these terms. Continuing a paid subscription after a change may require accepting the new version.
9. Liability. The service is provided as is to the extent the law allows. To the maximum extent permitted by law, we are not liable for any damages or losses of any kind arising from or related to the service, including direct, indirect, incidental, special, consequential and punitive damages, and lost profits, revenue or data. If the law does not allow us to exclude a liability, our total liability for all claims related to the service is limited to the amount you paid us in the 12 months before the claim arose. This section does not limit our liability for fraud or wilful misconduct, any liability the law does not allow to be limited, or your rights to refunds and billing corrections under our Refund and Cancellation Policy. Nothing in these terms limits rights you have under consumer law that cannot be limited by contract.
10. Governing law and disputes. These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules, and the arbitration agreement in this section is governed by the U.S. Federal Arbitration Act.
- Talk to us first. Before starting a claim, you or we must send the other a written notice that describes it: you to legal@privshift.com, we to the email address on your account. We then both have 60 days to try to resolve it informally. Time limits for bringing a claim are paused during these 60 days.
- Individual arbitration in the United States. If you live in the United States and the dispute is not resolved within those 60 days, it will be decided by binding individual arbitration run by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, not in court. The hearing takes place by video call or on written submissions or, if an in-person hearing is needed, in the county where you live. You pay no more than the fee you would pay to file a case in a court where you live, and we pay the rest of the AAA fees. If the AAA cannot or will not administer the arbitration, we will agree on another arbitration provider with you, or a court will appoint an arbitrator.
- No class actions. You and we may bring claims against each other only individually, never as a plaintiff or class member in a class, collective or representative proceeding. In arbitration there is no jury trial.
- Public injunctive relief. Nothing in this section stops you from asking for public injunctive relief where the law gives you that right. Such a request is decided by a court after the individual claims are arbitrated, and the court may pause it until then.
- Small claims. Either of us may instead bring an individual claim in small-claims court if it qualifies there.
- Opting out. You can opt out of this arbitration agreement by emailing legal@privshift.com within 30 days after you first accept this version of the terms, with your account email address and a statement that you opt out. If you opt out, disputes are decided by the state or federal courts located in Florida.
- Many similar claims. If 25 or more similar claims are filed against us, or by us, by the same lawyers or in coordination, the AAA Mass Arbitration Supplementary Rules apply. Where they do not, the claims are handled in stages: 10 go first as test cases (5 chosen by each side), the others wait until those are decided and then go to mediation for up to 60 days, and any claims still open after that proceed in batches of up to 100. While a claim waits, the time limit for bringing it is paused.
- If part of this is not enforceable. If the ban on class or representative proceedings, or the rule on public injunctive relief, is found unenforceable for a claim, that claim is decided in court, never in class arbitration, and the rest of this section still applies.
- Outside the United States. If you live outside the United States, this arbitration agreement does not apply. Any dispute that is not resolved through support will be decided by the state or federal courts located in Florida, and you and we agree to their jurisdiction. Nothing in these terms takes away the protection of the mandatory consumer-protection laws of the place where you live, or your right to bring a claim in a court where those laws allow it.
- Earlier disputes. This arbitration agreement applies to disputes that arise after you accept this version of the terms. It does not apply to a claim already filed in court before then.
11. Founder promotion. The Founder plan is a launch promotion at $3.99 per month for up to 2 devices.
- Places. It is limited to 2,000 Founder subscriptions at a time. A subscription holds a place while it is active, in a free trial, awaiting a failed payment within the grace period, or cancelled but still inside its paid period; a checkout that can still complete also holds one. When every place is held, new Founder checkouts are refused as sold out. A place that is released later may be offered again.
- Price lock. Your Founder price does not change for as long as your Founder subscription continues without interruption, including renewals and a payment recovered within the grace period.
- When the price lock ends. It ends for good when the subscription ends: you cancel and the paid period runs out, a failed payment is not recovered within the grace period, you switch to another plan, you delete your account, you open a payment dispute or chargeback on it, or we end the subscription for a breach of the Acceptable Use Policy. Subscribing again later is at the prices then offered.
- End of the promotion. We may stop offering the Founder plan to new customers at any time, and it closes automatically when every place is held. Ending the promotion does not change the price of any Founder subscription that continues without interruption.
12. Export control and sanctions. You may not use, buy or access the service in violation of United States export control or economic sanctions laws or any other sanctions that apply to us. You confirm that you are not located in, ordinarily resident in or acting for a country or region subject to comprehensive United States sanctions, and that you are not on, or owned or controlled by anyone on, a United States government restricted-party list (including the Specially Designated Nationals list). We do not sell subscriptions in sanctioned countries or regions and may refuse, suspend or end service where these laws require it; amounts already paid are handled under the Refund and Cancellation Policy unless the law prevents a refund.
13. Delivery. PrivShift is a digital service, so nothing is shipped. A paid subscription starts as soon as our payment processor confirms your payment, normally within seconds of checkout. You then sign in, download the Windows app from the Download page and connect. If your bank or the payment processor needs extra checks, access starts when they are complete.