End User License Agreement

Last updated 13 November 2026.

This End User License Agreement ("Agreement") is between you and JL Miratek LLC ("we", "us" or "our"), the company that operates PrivShift. It covers the PrivShift software for Windows.

By selecting I accept the terms in the License Agreement during installation, or by installing or using the software, you agree to this Agreement. If you do not agree, do not install or use the software.

If you accept this Agreement on behalf of an organization, you confirm that you have authority to bind it.

1. What this Agreement covers

This Agreement covers the "Software", which means:

• the PrivShift app for Windows;
• the PrivShift tunnel service it installs;
• their documentation;
• any updates we provide for them.

The PrivShift VPN service itself is governed by separate policies:

• the Terms of Service (https://privshift.com/legal/terms) cover accounts, subscriptions, servers and support;
• the Privacy Policy (https://privshift.com/legal/privacy) covers how we handle your data;
• the Acceptable Use Policy (https://privshift.com/legal/acceptable-use) covers what you may use the service for.

If this Agreement and the Terms of Service conflict:

• the Terms of Service control for the service;
• this Agreement controls for your license to the Software.

2. License

We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Software. The license has these conditions:

• Devices: Windows devices that you own or control.
• Purpose: your personal use or your organization's internal use.
• Account: you need a PrivShift account with an active subscription or trial to connect to the service.
• Number of devices: up to the device limit of your plan.

3. Restrictions

You must not:

• copy, distribute, sell, rent, lease, sublicense or otherwise make the Software available to others, except as this Agreement allows;
• modify, decompile, disassemble or reverse engineer the Software, except where applicable law permits it despite this restriction;
• bypass any of the Software's controls, including device limits, subscription checks, update signature checks or other security controls;
• remove or change any proprietary, copyright or license notice;
• use the Software to break the law or the Acceptable Use Policy, or to attack, overload or disrupt the PrivShift service or anyone else's systems.

4. Account and subscription

To use the Software you need a PrivShift account and an active subscription or trial. The Terms of Service and the Refund and Cancellation Policy (https://privshift.com/legal/refund-cancellation) cover:

• billing;
• renewal;
• cancellation;
• refunds.

When your subscription or trial ends, the Software stops making new VPN connections, and existing connections may be ended.

5. What the Software installs and changes on your device

• Folders and permissions: the Software installs into the folder you choose during setup. Only administrators can change files in that folder, which protects the Software from tampering.
• System service: the Software installs a Windows service that runs with system privileges. Its only jobs are to create and remove the PrivShift VPN tunnel and to apply and release the kill-switch network lock, for the Windows user who installed the Software.
• WireGuard: the Software uses WireGuard® for Windows to create the tunnel. You install WireGuard yourself, and its own license governs it. WireGuard is a registered trademark of Jason A. Donenfeld.
• Network settings: while you are connected, the Software changes your device's network settings so that your traffic goes through the tunnel. This covers routes, DNS settings and firewall rules. Where the tunnel cannot carry IPv6, the Software blocks IPv6 traffic.
• Kill switch: the kill switch is on by default. While it is on and the tunnel drops, the Software blocks internet traffic outside the tunnel. The block stays until you reconnect, disconnect or turn the kill switch off.
• Disconnecting and uninstalling: disconnecting restores your normal routing and DNS. Uninstalling removes the Software, its service and its network rules.

6. Updates

• Checking and verifying: the Software checks for updates over the internet. Before an update is installed, the Software verifies that we signed it, and it refuses any update that fails that check.
• Gradual rollout: we may release an update to some users before others.
• Required updates: we may require an update to keep using the service. This applies, for example, when a version has a security problem. Versions we no longer support may stop connecting.
• Agreement terms: this Agreement applies to updates unless an update comes with different terms.

7. Privacy and your data

• What the Software never records or sends: the websites you visit, the addresses you connect to, your DNS queries, or the contents of your internet traffic.
• Your WireGuard private key: the key that protects your tunnel is created on your device and never leaves it. Only its public part is registered with us.
• What the Software sends us: only the account, device and connection information needed to provide the service: your sign-in; your device's registration: its name, which the Software takes from your computer's name, and the public part of its key; the location you choose, so we can select a server, and a request to start a server there when none is running; a check that your tunnel works; the connection quality you measured: latency, jitter and packet loss, to the server you use and, when Smart Connect picks a location for you, to several locations; the Software's version and processor type when it checks for updates.
• Optional reports: analytics and crash reports are sent only if you turn them on.
• Diagnostics: the Software creates a diagnostics file only when you choose to. It contains information such as versions, settings and connection error codes. It does not contain your browsing, your DNS queries or your passwords. You decide whether to send it to our support team.

The Privacy Policy describes in detail what we collect, why, and how long we keep it.

8. Third-party software

The Software includes or relies on components from other parties. Examples are Microsoft's Windows App Runtime and .NET, and open-source libraries. Their own licenses govern those components, and they are listed in the third-party notices installed with the Software. Nothing in this Agreement limits your rights under those licenses.

9. Ownership

The Software is licensed to you, not sold. We and our licensors keep all rights, title and interest in the Software that this Agreement does not expressly grant to you. If you send us feedback, we may use it without any obligation to you.

10. What a VPN does and does not do

• What it does: the Software encrypts your traffic between your device and our servers.
• What it does not do: it does not make you anonymous, and it does not protect you from: malware or phishing; tracking by websites or apps you sign in to.
• Availability: server locations, performance and availability can change, and we do not guarantee that the service will always be available or uninterrupted.

11. Disclaimer of warranties

To the extent permitted by law, the Software is provided "as is" and "as available", without warranties of any kind, express or implied. This includes warranties of merchantability, fitness for a particular purpose and non-infringement. Some jurisdictions do not allow these exclusions, so some of them may not apply to you.

Nothing in this Agreement limits rights you have as a consumer that cannot be limited by contract.

12. Limitation of liability

To the maximum extent permitted by law:

• No liability: we are not liable for any damages or losses of any kind arising from or related to the Software or your use of it. This includes direct, indirect, incidental, special, consequential and punitive damages, and lost profits, revenue or data.
• Where the law does not allow that: if the law does not allow us to exclude a liability, our total liability for all claims related to the Software is limited to the amount you paid us for the service in the 12 months before the claim arose.

This section does not limit our liability for fraud or wilful misconduct, any liability the law does not allow to be limited, or your rights to refunds and billing corrections under the Refund and Cancellation Policy.

13. Termination

• Ending this Agreement: it ends when you uninstall the Software. We may end it if you breach it.
• When it ends: you must stop using the Software and uninstall it.
• What survives: sections 3 and 8 to 16 continue to apply after the Agreement ends.

14. Export and sanctions

You must comply with all export control and sanctions laws that apply to the Software. You may not use or export the Software:

• in a country or region under a U.S. embargo;
• if you are a person barred by U.S. law from receiving it.

15. Governing law and disputes

• Governing law: the laws of the State of Florida, United States, govern this Agreement, without regard to its conflict-of-law rules.
• Disputes: any dispute about the Software is resolved under the dispute section (section 10) of the version of the Terms of Service (https://privshift.com/legal/terms) that you have accepted, including any requirement there to resolve disputes individually.
• Consumer protection: if you are a consumer, the consumer protection laws of the place where you live may also apply.

16. Changes to this Agreement

• Versions: we may update this Agreement. Each version has an effective date, shown with it.
• Material changes: if we make a material change, we will show you the new version, for example when you install or update the Software. Where the law requires your agreement, we will ask you to accept it before the change applies to you.
• Acceptance records: when we record your acceptance, we keep only the version and the date and time you accepted.

17. Contact

JL Miratek LLC, Florida, United States. Email: legal@privshift.com.

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