Frequently asked questions
Short answers about PrivShift VPN. Prices, locations and policy text on this page come from the same live sources as the rest of the site.
Does PrivShift keep logs of the websites I visit?
We do not log or store the websites you visit, destination addresses or URLs, DNS queries or the content of your traffic. We do not record your IP address with your sign-ins or acceptances.
Is PrivShift safe to use?
PrivShift uses WireGuard encryption. Keys are created on your device, and the private key never leaves it.
When the kill switch is on, traffic stays blocked if the tunnel drops. While you are protected, DNS goes through the VPN and IPv6 does not leak.
Which countries and cities does PrivShift have servers in?
PrivShift has servers in 31 cities in 19 countries: Australia: Melbourne, Sydney; Brazil: São Paulo; Canada: Toronto; Chile: Santiago; France: Paris; Germany: Frankfurt; India: Bangalore, Mumbai, Delhi; Israel: Tel Aviv; Japan: Osaka, Tokyo; Mexico: Mexico City; Netherlands: Amsterdam; Poland: Warsaw; Singapore: Singapore; South Africa: Johannesburg; South Korea: Seoul; Spain: Madrid; Sweden: Stockholm; United Kingdom: London, Manchester; United States: Atlanta, Chicago, Dallas, Los Angeles, Miami, New York, Seattle, Silicon Valley.
How much does PrivShift cost?
No plans are on sale right now. We open sales country by country once each country is approved, and we never take a payment where we cannot sell.
Which countries can I subscribe from?
Subscriptions are not on sale in any country yet. You can create an account now.
Can I cancel at any time?
Cancel online at any time from Account > Billing. Your access continues until the end of the period you paid for and no further renewal is charged. Deleting your account cancels immediately and ends access.
Is there a money-back guarantee?
Annual and two-year plans come with a 30-day money-back guarantee: ask support within 30 days of the subscription starting and we refund that payment in full. Monthly plans, and annual or two-year plans after those 30 days, are not refundable for the current period, except where consumer law gives you a right of withdrawal or a refund, which we always honour. Contact support about billing errors; we correct them.
What happens if PrivShift's service is down?
If the site or the app cannot reach PrivShift, existing VPN connections keep working; only sign-in, purchases and changes wait until service returns.
How do I report a security vulnerability?
Report security vulnerabilities to security@privshift.com. Please include steps to reproduce, and give us reasonable time to fix the issue before disclosing it. Do not access other people's data or disrupt the service while testing. We will acknowledge your report and keep you informed.
Not answered here? Contact support.