Refund and Cancellation Policy
Last updated 12 November 2026.
Cancelling. Cancel online at any time from Account > Billing. Your access continues until the end of the period you paid for and no further renewal is charged. Deleting your account cancels immediately and ends access.
Refunds. Annual and two-year plans come with a 30-day money-back guarantee: ask support within 30 days of the subscription starting and we refund that payment in full. Monthly plans, and annual or two-year plans after those 30 days, are not refundable for the current period, except where consumer law gives you a right of withdrawal or a refund, which we always honour. Contact support about billing errors; we correct them.
Price changes. We will tell you before a price change applies to your subscription. Founder plan prices do not change while your subscription continues without interruption (Terms of Service, section 11).
Payment disputes and chargebacks. If a charge looks wrong, please contact support first at support@privshift.com or through the contact form: we answer billing questions and correct billing errors, usually faster than a bank dispute. You keep the right to dispute a charge with your card issuer. When a dispute or chargeback is opened, our payment processor (Stripe) tells us; we send the issuer the facts of the subscription (plan, dates, amounts, cancellation and refund history) and never your browsing, DNS or traffic data, which we do not hold. When a dispute or chargeback is opened, access under the disputed subscription ends at once, and it is not restored automatically when the dispute closes; contact support if you want to continue. If the dispute is decided in your favour, your issuer returns the disputed amount and we do not refund it a second time. Repeated disputes of charges that were authorised may lead us to refuse new subscriptions.